Global outsourcing of business services has benefited large organizations across the globe through cost and skills arbitrage. Business process services as well as much recently, knowledge services like predictive analytics and researches are being off-shored to countries like India, Philippines, Sri Lanka and Poland.
The scope of off-shoring has often been limited and less active among SME’s mainly because of limited know-how related to off-shoring actively within the organization, perceived operational, business and financial risks and commercial constraints for seeking external advice.
Challenges & Opportunities
From back office to front end customer interaction, we now have tools and applications to automate processes and interpret meaningful data. The mobile culture is changing both internal and external customer expectations and the way business is driven. Driven by technological advances, SSC is making its strongest re-emergence as a deliver model in a decade, covering Accounts Payable, Accounts Receivable, Human Resources, Master Data Management, Contracts Management, Legal Services, Customer Service and a myriad other processes across a wide range of industries.
Delivering on our long-term value propositions